Module 6: Advanced Troubleshooting and Operations

Why This Module Matters to You

Give teams a structured approach for diagnosing complex Moodle issues and improving operational maturity after incidents.

What You Will Be Able to Do

• Use a repeatable incident workflow from triage to root-cause analysis.
• Select relevant evidence from Moodle logs, server logs, metrics, and user reports.
• Convert incident findings into durable operational improvements.

Topics You Will Practice

• Incident triage, impact assessment, and escalation.
• Moodle logs, web-server logs, PHP logs, database logs, and monitoring dashboards.
• Change correlation and rollback decisions.
• Root-cause analysis and corrective actions.
• Runbooks, knowledge base articles, and post-incident review.

Hands-On Notes for You

During scenario practice, state the evidence they need, the hypothesis they are testing, and the user impact of each troubleshooting step.